Monthly Archives: March 2013

KM in Law Firms: compare and contrast

(this is a slightly longer version of an article that I published in the Knoco March 2013 newsletter, one of 5 flavours of KM that were discussed) In many law firms knowledge management starts in the IT department, and in a few cases, the library and like in many other organizations is focused on document management and technology. Also in common with other organizations law firms are dealing with pressure to reduce costs, be more efficient and effective for their clients, address issues of an aging workforce, and the technology demands of freshly minted lawyers who expect near instant access to knowledge. There are also differences in KM inside a law firm. While in many organizations KM focuses on not just access to information/knowledge but on learning from mistakes, e.g. after action reviews and lessons learned processes and databases, this seems almost totally absent in law firms. As I prepared to write this article, I wondered if I had just been missing something because of my limited exposure to KM in law firms. Maybe there really was a learning focus that I was missing out on; but in the research scan I did to supplement my experience, I didn’t find … Continue reading

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