Monthly Archives: February 2015

KM, Continuous Improvement, Process Re-engineering, and Six-Sigma

Last week (January 28-29, 2015) I was in Amsterdam for KM Legal Europe, I provided some thoughts on that in my previous blog. Also in that blog post I mentioned that the subject of where KM fits with Continuous Improvement, Process Re-engineering, and Six-Sigma came up. We had a discussion about it, but we ran out of time and I’m not sure that we really came to any conclusions. First lets start off with some general definitions/explanations. While Continuous Improvement, Process Re-engineering, and Six-Sigma are all different activities and initiatives, and there are books and courses on each of them separately for the purposes of this blog post I am going to group them all together because for the purposes of this discussion their touch-point with KM is the same. So what are they? They are activities that have the objective of aligning organizational processes with the needs and objectives of the organization. They seek to remove inefficiencies and streamline work processes; they aim for standardization and the reduction of variability. Knowledge Management, on the other hand, is about learning and sharing, and making sure people have the knowledge they need to do their jobs. On the face of it, … Continue reading

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Notes from KM Legal Europe January 2015

I attended KM Legal Europe last week in Amsterdam; I enjoyed the conference very much. I got to talk with many of the speakers and attendees and learn more about what the law firms and corporate legal departments in Europe are doing in the KM space. I was impressed by their thoughtfulness and recognition of the fact that KM can bring them efficiencies and effectiveness as well as innovations and competitive advantage. They were a passionate group of practitioners. While KM in law tends to focus on documented knowledge because of the nature of the sector and the need to track matters and precedents, there were discussions of lessons learned and sharing tacit knowledge too. One of the things that (pleasantly) surprised me, was the discussion of automated document creation, when I have spoken with other organizations (not just law firms) about this technology they haven’t even known what it was, so to sit in a room where many were enthusiastic users was refreshing. Other things that I found refreshing were the discussion of continuous improvement, six sigma, and process re-engineering. Again, all things that utilize an organization’s knowledge and especially, at least in my mind, the use of lessons … Continue reading

Posted in Change Management, Collaboration, Information Management, Innovation, Knowledge Management, Law Firm KM, Technology | Tagged , , , , , , , , | Leave a comment