Monthly Archives: January 2016

Guest Blog Post on Communities of Practice and Trust

I wrote a guest blog for Noddle Pod about Communities of Practice and Trust, you can check it out on their webpage http://www.noddlepod.com/2016/01/26/cop_trust.html?utm_content=buffer2ac25&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer 

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Knowledge Management and Finance/Accounting

Some of you, who know me, will know that I started out my career in accounting; I have an undergraduate degree in accounting and was going to be a Chartered Accountant. This is also how I got my start in KM, although it wasn’t called KM then, it was just how you worked—checklists and reusing last year’s files, talking to the staff who had worked on the audit/tax last year. If you had worked on the engagement the year before you were expected to be quicker in the subsequent year(s) because you were familiar with the client and the file. 15+ years into my knowledge management career, I still run into organizations that think that in order to help them better manage their knowledge that I have to be a specialist in whatever their content is, e.g. if it’s a law firm, I have to be a lawyer, if it’s a manufacturer I have to be an engineer, if it’s a hospital I have to be a doctor or a nurse or some other medical professional. This isn’t always true, there are lots of organizations that understand that KM is a series of processes and activities, largely independent of the … Continue reading

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Learning and Keeping an Open Mind

Back before Christmas, I tweeted about the necessity of keeping an open mind in order to learn, it was part of the #PKMChat, but it got picked up by several people who weren’t part of the chat, which is nice, because it means that people were reading my tweets even though they weren’t part of the chat that I was participating in. It got me thinking about why I tweeted that, and how important it really is, to keep an open mind, and not pre-judge something or someone. I was delivering a series of training sessions for a client a couple of years ago, and I said to them, “imagine if that’s not true.”  I was trying to get them to think outside of the box, to imagine that whatever they had assumed was the answer wasn’t. What assumptions were they making, why did they think that something was true when it might not have been? Some of them had a great deal of difficulty with this notion, that there wasn’t a right answer, that what they were sure was true wasn’t. No amount of challenges from me was going to change their minds. It got me thinking, there are … Continue reading

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Importance of a KM Strategy

Why do I need a knowledge management strategy? Why can’t I just implement some technology and be done with it? Why can’t I just implement Communities of Practice or Lessons Learned and be done with it? I hear this sometimes from managers who want a quick fix, who are under a lot of pressure from time and resources (money and people). The answer is, you can. I have worked with many organizations that have done just that, jumped in with both feet and “just done something”. I am usually there to fix it. Fix the technology because no one understood what it really needed to do to support knowledge work within the organization; fix the process because no one understands it and it’s not aligned with the rest of the activities in the organization and it’s created extra work for already over-worked staff. Why do you need a strategy? Would you jump in the car and set out on a journey of 5000km/3000miles without having some idea of where you were going and how you going to get there? Making sure that you had selected the right vehicle to get you there in time and a map to help direct you … Continue reading

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January 2016: The Story so Far, KM and Creativity

[Note: I originally wrote this article for the International Atomic Energy Agency’s Nuclear Knowledge Management wiki, which can be accessed here: http://wiki-nkm.iaea.org/wiki/index.php/The_IAEA_Wiki_on_Nuclear_Knowledge_Management] Creativity and Knowledge Management Introduction, definitions, background Knowledge management and creativity would seem to be two completely different ideas and disciplines, but in fact they can and do enable and enrich each other and in the process of doing that enhance innovation. Knowledge management is defined as: the process of capturing, developing, sharing, and effectively using organizational knowledge. It refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge. Creativity is defined as: the ability to transcend traditional ideas, rules, patterns, relationships, or the like, and to create meaningful new ideas, forms, methods, interpretations, etc.; originality, progressiveness, or imagination: the need for creativity in modern industry; creativity in the performing arts. Another definition says that creativity is the reorganization of experience into new configurations: a function of knowledge, imagination, and evaluation. Innovation is defined as: a new idea, more effective device or process, it can be viewed as the application of better solutions that meet new requirements, unarticulated needs, or existing market needs. The term innovation can be defined as something original and more … Continue reading

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