We seem to have spent so much time in the last 100+ years trying to drive efficiency and effectiveness into our processes. How to do things faster, with more quality, with better outcomes, reduce waste, reduce re-work. These are not bad things, but in our push to be effective and efficient many of our organizations have removed time for reflection, for questioning, for considering alternatives out of the process. That’s not to say that there hasn’t been a lot of innovation in the last 100+ years, there most definitely has been. Whole areas of study have been developed/discovered, new technology is being developed all the time, but what about the “smaller” things, everyday things. What happens when we take away the time to think and reflect? We do things by rote, not thinking about if that’s the right thing to do, we get tired and suffer burnout, we start to make mistakes and treat people badly because we have focused on efficiency and effectiveness to the detriment of the system as a whole (see United Airline’s complete failure to respect passengers (http://fortune.com/2017/04/11/united-airlines-video/ and http://innovationexcellence.com/blog/2017/04/17/innovating-for-a-worse-customer-experience-insights-from-united-airlines/ and http://www.theblaze.com/news/2017/03/27/united-airlines-bars-teens-from-flight-for-failure-to-meet-dress-code-social-media-erupts/) How do we bring that space for reflection, for some humanity back into our … Continue reading
Innovation and creativity, powerful skills we need for differentiation purposes in business, and to which we are attracted as humans. Sadly, too often we let self criticism and anxiety hold us back from being creative. What can you do about it? Come to one of our workshops in London (June 8 and 9) or in Berlin on July 4-5. In London we are doing 2 1-day sessions, and if you sign-up early you will get a ticket for an evening event on June 8th. In Berlin we’ve decided to delve a little more deeply into the ideas and experiences that are possible in this domain, so the workshop is 2-days, with an evening event on the first day. Isn’t it time to do things differently?