Productivity, is that all there is?

We seem to have spent so much time in the last 100+ years trying to drive efficiency and effectiveness into our processes. How to do things faster, with more quality, with better outcomes, reduce waste, reduce re-work. These are not bad things, but in our push to be effective and efficient many of our organizations have removed time for reflection, for questioning, for considering alternatives out of the process. That’s not to say that there hasn’t been a lot of innovation in the last 100+ years, there most definitely has been. Whole areas of study have been developed/discovered, new technology is being developed all the time, but what about the “smaller” things, everyday things. What happens when we take away the time to think and reflect? We do things by rote, not thinking about if that’s the right thing to do, we get tired and suffer burnout, we start to make mistakes and treat people badly because we have focused on efficiency and effectiveness to the detriment of the system as a whole (see United Airline’s complete failure to respect passengers  (http://fortune.com/2017/04/11/united-airlines-video/ and http://innovationexcellence.com/blog/2017/04/17/innovating-for-a-worse-customer-experience-insights-from-united-airlines/ and http://www.theblaze.com/news/2017/03/27/united-airlines-bars-teens-from-flight-for-failure-to-meet-dress-code-social-media-erupts/) How do we bring that space for reflection, for some humanity back into our … Continue reading

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The Art of Innovation Workshops

Innovation and creativity, powerful skills we need for differentiation purposes in business, and to which we are attracted as humans. Sadly, too often we let self criticism and anxiety hold us back from being creative. What can you do about it? Come to one of our workshops in London (June 8 and 9)  or in Berlin on July 4-5. In London we are doing 2 1-day sessions, and if you sign-up early you will get a ticket for an evening event on June 8th. In Berlin we’ve decided to delve a little more deeply into the ideas and experiences that are possible in this domain, so the workshop is 2-days, with an evening event on the first day. Isn’t it time to do things differently?

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World Creativity and Innovation Week (April 15-21, 2017): Everyday Creativity

I have posted a blog post about World Creativity and Innovation Week (April 15-21, 2017) on the GfWM site, you can check it out here.

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Published: Designing a Successful KM Strategy

Advance copies of our book, Designing a Successful KM Strategy are now available from our publisher, Information Today, Inc. It will officially be published in mid-January, so if you buy it before that, you get 40% of the regular price. I did a workshop based on the book at KM World, on Nov 4th, that was well received, as well as a couple of book signings–it was great to talk to everyone about the book and how it can help them regardless of whether they are just starting with KM or at a point where they are re-evaluating their strategy after implementing KM for a few years. Information Today has also made a chapter available for preview, you can access it here http://books.infotoday.com/books/Designing-a-Successful-KM-Strategy/Making-the-Case-for-a-Knowledge-Management-Strategy.pdf Nick (my co-author) also has some helpful links up over on his blog at http://www.nickmilton.com/p/blog-page.html I hope you enjoy it. Be sure to get in touch if you have any comments or questions.  

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Designing a Successful KM Strategy

I guess I have been busy, it’s been 6 months since my last post. One of the things that I have been busy with is finishing the book that I have co-authored with my Knoco colleague, Nick Milton. Nick and I have written and book called, “Designing a Successful KM Strategy,” it’s being published by Information Today, Inc. Advance copies will be available at KM World, where I will be doing a workshop based on the book (Workshop W4) and a book signing. I’ll post a link to their website once it’s available for order. Also, I’m doing a second workshop at KM World called, “W14: Sparking Innovation: Creative KM,” in case any of you are interested in that.

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KM Middle East Wrap-up

Thanks to John Girard, Success Steps, and my fellow speakers, KM Middle East was a great success. You can read about it in John’s blog post here, http://www.johngirard.net/1371

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Knowledge by Design

I have been doing some more research, reading, and thinking about this creativity-innovation-knowledge management area and am coming to the realization that to a certain extent KM by design is what I’ve been doing all along, I’m just becoming more aware of it and kicking it up a notch. Let me explain… What I have been doing is knowledge (management) by design, and I say that because, I’ve always believed in looking at what knowledge activities were need to meet the needs of the organization  I’ve never said, “you need xyz technology, or you need a lessons learned process,” without understanding what the organization was trying to achieve with knowledge. I’ve always focused on the left-brain activities, the process, the activities, the technology, the information architecture, etc. What I’m incorporating now is more right-brain thinking, which takes me and my knowledge management consulting into the innovation and creativity arena and making space for knowledge creation–ba, to use the term made familiar in Nonaka’s knowledge management work and writing. How am I going to do that? Through having people do right-brain activities in the workshops that I run, but also by working with organizations to include more of these kinds of activities … Continue reading

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Creativity and Knowledge Management, part 2

Okay, so back for part 2 of Creativity and Knowledge Management, picking up where we left off. We were talking about left-brain and right-brain and the different KM activities that fit in each area, and that’s fine, but what about right-brain activities that aren’t knowledge management activities that use knowledge management activities in their creation? For example, one of the experiential exercises we did at the conference was recreating  stylized watercolours of a frog and a spider. We each got a piece of the picture, which had been cut up into squares and we had to reproduce our square onto a bigger, rectangular piece of watercolour paper. Both the squares and the rectangles were numbered on the back, which made putting them together again easy. This was collaborative, it used meta-data (the numbers on the back) and we had the opportunity to go back and add additional detail to any of the pieces after we’d seen them all put together–all KM activities, but with art as the content matter. Are there other KM activities that could be demonstrated through art? Lessons Learned? Peer Assists? Content and Document Management? Communities of Practice? Innovation? So art becomes a metaphor for knowledge management. … Continue reading

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LawTech Camp, KM Technology discussion

A few weeks ago, I participated in LawTech Camp in Toronto. Connie Crosby and I were launching our beta-test for our Law Firm KM assessment tool, so we had an opportunity to do a demo presentation and talk about KM, I’ve posted the slides on SlideShare, click on the <demo presentation> or <about KM> links to see the slides. There was a lot of discussion both during and after the presentation about one of the slides, so Connie wrote a blog post about it, which you can see here: http://www.slaw.ca/2012/06/11/km-101-more-on-technology-complexity/#top.  

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Who buys Knowledge Management?

I was going to write about Knowledge Management models, at least that’s what I thought earlier in the week when I started to write this, but I have discarded that notion, at least for now. As some of you will know, I have been out on my own doing Knowledge Management consulting for almost 6 years, after spending 4 years implementing it in a business unit at a large technology company, who will remain nameless. During this time as a consultant I have often pondered who to target with my sales pitch and marketing strategy, business or IT? Certainly the projects that I have done seem to turn out better when the business brings me in, and we work with IT as a stakeholder, since technology is inevitably part of the KM strategy implementation. But people are often trying to connect me to IT people as they perceive that my services are IT, not business-related. It all became clear to me the other night at the Knowledge Worker Toronto event http://www.meetup.com/Knowledge-Workers-Toronto/calendar/11140670/, thanks goes to Graham Westwood for pointing out what probably should have been obvious to me, except that it wasn’t. What did Graham point out? That it is usually, … Continue reading

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