Yes, I still get this question or some variation on it, even though there are lots of case studies and examples of knowledge management activities having a significant impact on the results of an organization.
The quickest and often the easiest way of winning over sceptics is by having the opportunity to do Knoco’s Bird Island workshop (http://www.knoco.com/bird-island.htm), I have seen more “light bulbs” come on for people in doing this 2-hour workshop than I ever would have believed.
I don’t want to give away any of the surprise, but by using three different KM processes (After Action Reviews, Peer Assists, and Best Practice sharing) results of the activity go from abysmal to unbelievable, increasing an average of 260%.
Even if you want to continue to be sceptical of the results that making better use of your organization’s knowledge can have and you think you can only attain a fraction of this, 10% of the result demonstrated in the workshop is still 26%. Isn’t that worth at least giving it a try?