I attended KM Legal Europe last week in Amsterdam; I enjoyed the conference very much. I got to talk with many of the speakers and attendees and learn more about what the law firms and corporate legal departments in Europe are doing in the KM space. I was impressed by their thoughtfulness and recognition of the fact that KM can bring them efficiencies and effectiveness as well as innovations and competitive advantage. They were a passionate group of practitioners.
While KM in law tends to focus on documented knowledge because of the nature of the sector and the need to track matters and precedents, there were discussions of lessons learned and sharing tacit knowledge too.
One of the things that (pleasantly) surprised me, was the discussion of automated document creation, when I have spoken with other organizations (not just law firms) about this technology they haven’t even known what it was, so to sit in a room where many were enthusiastic users was refreshing.
Other things that I found refreshing were the discussion of continuous improvement, six sigma, and process re-engineering. Again, all things that utilize an organization’s knowledge and especially, at least in my mind, the use of lessons learned processes and activities. This probably deserves its own blog post, as the participants were quite interested in this area and unfortunately we ran out of time.
One final thing that I found gratifying was the group’s willingness to not only share and learn from each other, but the interest in my experience working in other industries and sectors. They seemed to recognize that KM is KM and that they were behind many other sectors, so there were many things that they could learn from those who have gone before them.
All-in-all a wonderful few days with wonderful people, so glad I was able to take part.