- Developed a balanced, practical model for the effective use of knowledge management activities within an organization
- Developed and executed a Knowledge Management vision and strategy, with an ROI in excess of 160%
- Delivered presentations on Knowledge Management, to varied audiences to educate and obtain support.
- Grew the use of Knowledge Management within a business unit from 125 people in a pilot to 6000+ people using technology and Knowledge Management processes in their daily activities.
- Organized and led a team of 25 people in a Knowledge Transfer Project
- Increased ECM technology utilization by 40%, avoiding a $1 million investment in infrastructure loss