Tag Archives: Communication

Does Knowledge Management Really Make a Difference?

Yes, I still get this question or some variation on it, even though there are lots of case studies and examples of knowledge management activities having a significant impact on the results of an organization. The quickest and often the easiest way of winning over sceptics is by having the opportunity to do Knoco’s Bird Island workshop (http://www.knoco.com/bird-island.htm), I have seen more “light bulbs” come on for people in doing this 2-hour workshop than I ever would have believed. I don’t want to give  away any of the surprise, but by using three different KM processes (After Action Reviews, Peer Assists, and Best Practice sharing) results of the activity go from abysmal to unbelievable, increasing  an average of 260%. Even if you want to continue to be sceptical of the results that making better use of your organization’s knowledge can have and you think you can only attain a fraction of this, 10% of the result demonstrated in the workshop is still 26%. Isn’t that worth at least giving it a try?

Posted in Knoco, Knowledge Management, Lessons Learned, Organizational Learning | Tagged , , , , , , , , | Leave a comment

Learning and Keeping an Open Mind

Back before Christmas, I tweeted about the necessity of keeping an open mind in order to learn, it was part of the #PKMChat, but it got picked up by several people who weren’t part of the chat, which is nice, because it means that people were reading my tweets even though they weren’t part of the chat that I was participating in. It got me thinking about why I tweeted that, and how important it really is, to keep an open mind, and not pre-judge something or someone. I was delivering a series of training sessions for a client a couple of years ago, and I said to them, “imagine if that’s not true.”  I was trying to get them to think outside of the box, to imagine that whatever they had assumed was the answer wasn’t. What assumptions were they making, why did they think that something was true when it might not have been? Some of them had a great deal of difficulty with this notion, that there wasn’t a right answer, that what they were sure was true wasn’t. No amount of challenges from me was going to change their minds. It got me thinking, there are … Continue reading

Posted in Creativity, Innovation, Knowledge Management, Organizational Learning | Tagged , , , , , , | Leave a comment

What we can learn from Van Gogh for KM and Innovation

On November 11, 2015 I participated in a #PKMChat called, “Van Gogh on Learning” http://kneaver.com/blog/2015/11/pkmchat-van-gogh-on-learning/ it intrigued me as both a knowledge management professional and an artist and definitely gave me something to reflect on over the last week. (Note: the #PKMChat was based on work that Ger Driesen is doing, he facilitated the #PKMChat along with Bruno Winck, more about Ger’s work can be found by clicking on the link in #2 in the references listed below) I have been investigating the linkages between/among creativity, innovation, and knowledge management for more than three years, picking up ideas along the way, and experimenting and talking to people. Informally, there seems to be an agreement that there is a connection among the three things, but it’s in the background, below the surface, not immediately obvious to a lot of people. The #PKMChat helped shed some light on these linkages for me, so I am sharing them with you. There are three main ideas that we discussed in the #PKMChat, Thinking inside the box Practice Reflection As well as some secondary topics, like qualities of an artist, and how to balance social vs. solo learning. One of the first things I noticed about … Continue reading

Posted in Art, Community of Practice, Creativity, Innovation, Knowledge Management, Lessons Learned, Social Knowledge Management | Tagged , , , , , , , , , , , , | Leave a comment

Notes from KM Legal Europe January 2015

I attended KM Legal Europe last week in Amsterdam; I enjoyed the conference very much. I got to talk with many of the speakers and attendees and learn more about what the law firms and corporate legal departments in Europe are doing in the KM space. I was impressed by their thoughtfulness and recognition of the fact that KM can bring them efficiencies and effectiveness as well as innovations and competitive advantage. They were a passionate group of practitioners. While KM in law tends to focus on documented knowledge because of the nature of the sector and the need to track matters and precedents, there were discussions of lessons learned and sharing tacit knowledge too. One of the things that (pleasantly) surprised me, was the discussion of automated document creation, when I have spoken with other organizations (not just law firms) about this technology they haven’t even known what it was, so to sit in a room where many were enthusiastic users was refreshing. Other things that I found refreshing were the discussion of continuous improvement, six sigma, and process re-engineering. Again, all things that utilize an organization’s knowledge and especially, at least in my mind, the use of lessons … Continue reading

Posted in Change Management, Collaboration, Information Management, Innovation, Knowledge Management, Law Firm KM, Technology | Tagged , , , , , , , , | Leave a comment

I’m not telling you anything

Does this sound like knowledge management and collaboration at your organization? http://www.dilbert.com/fast/2011-08-08

Posted in Knowledge Management | Tagged , | Leave a comment