Tag Archives: productivity

Productivity, is that all there is?

We seem to have spent so much time in the last 100+ years trying to drive efficiency and effectiveness into our processes. How to do things faster, with more quality, with better outcomes, reduce waste, reduce re-work. These are not bad things, but in our push to be effective and efficient many of our organizations have removed time for reflection, for questioning, for considering alternatives out of the process. That’s not to say that there hasn’t been a lot of innovation in the last 100+ years, there most definitely has been. Whole areas of study have been developed/discovered, new technology is being developed all the time, but what about the “smaller” things, everyday things. What happens when we take away the time to think and reflect? We do things by rote, not thinking about if that’s the right thing to do, we get tired and suffer burnout, we start to make mistakes and treat people badly because we have focused on efficiency and effectiveness to the detriment of the system as a whole (see United Airline’s complete failure to respect passengers  (http://fortune.com/2017/04/11/united-airlines-video/ and http://innovationexcellence.com/blog/2017/04/17/innovating-for-a-worse-customer-experience-insights-from-united-airlines/ and http://www.theblaze.com/news/2017/03/27/united-airlines-bars-teens-from-flight-for-failure-to-meet-dress-code-social-media-erupts/) How do we bring that space for reflection, for some humanity back into our … Continue reading

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What are the outcomes of taking a creative approach to knowledge management?

I have been talking a bit lately about the intersection of KM and creativity, I had a coaching/workshop session yesterday that helped me focus on that intersection and start to figure it out. I am very excited about this activity, and can honestly say this is the most excited about KM that I have been in my 14 years of actively doing it. I am still working on scoping it out and incorporating it into my services but in the meantime I will blog about what I’m figuring out. Adding creativity to KM solves an employee engagement problem. Adding creativity to KM results in the following outcomes: innovation productivity enhancements collaboration engaged employees (happy employees) thought leadership patents (when used in R&D) decreased cycle/process times improvements to work-life balance a sense of community among stakeholders All of these things give your organization a competitive advantage with customers/clients and in attracting and keeping staff. I’m excited, are you?

Posted in Collaboration, Creativity, Innovation, Knowledge Management | Tagged , , , | 3 Comments