The first webinar: Please register for KM Roadmap Process on Jul 23, 2013 12:00 PM EDT at: https://attendee.gotowebinar.com/register/4565180326538419712 The process for determining supporting knowledge management technology is outlined in this webinar. The steps start with collecting organizational requirements and move through analyzing and resolving these to select the technology. Then moving on to designing and […]

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Design thinking seems to be everywhere lately, but it seems to me that KM has always been “by design,” at least it was if it was done successfully. Design thinking is characterized by being purposive; human centred;  a balance of analytical and creative; uses abductive reasoning, i.e. inference from best available explanation; and iterative, it uses […]

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Joyful knowledge management. Yes, knowledge management is joyful, at least it is to me. I enjoy it when I can find what I’m looking for: the answer to the question, the person who has done a project before and can share her/his experience and lessons learned with me. I enjoy pulling together the pieces to […]

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A few weeks ago, I participated in LawTech Camp in Toronto. Connie Crosby and I were launching our beta-test for our Law Firm KM assessment tool, so we had an opportunity to do a demo presentation and talk about KM, I’ve posted the slides on SlideShare, click on the <demo presentation> or <about KM> links […]

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Hi, Sorry I haven’t posted anything in so long, I guess I have been busy with a project and business development and I actually fit some vacation in for the first time in 3.5 years. Why don’t I tell you about a couple of things I’m working on? I am going to be doing a […]

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This past week I attended the CKM training in Toronto, hosted by the Knowledge Management Institute and Knowledge Management Institute Canada. I attended, not because I felt I needed training (although I don’t have enough ego to think that I know it all, I have been doing KM for 12+ years, and certainly know a […]

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