Results

• Developed a balanced, practical model for the effective use of knowledge management activities within an organization
• Developed and executed a Knowledge Management vision and strategy, with an ROI in excess of 160%

• Delivered presentations on Knowledge Management, to varied audiences to educate and obtain support.
• Grew the use of Knowledge Management within a business unit from 125 people in a pilot to 6000+ people using technology and Knowledge Management processes in their daily activities.

• Organized and led a team of 25 people in a Knowledge Transfer Project
• Increased ECM technology utilization by 40%, avoiding a $1 million investment in infrastructure loss