• Developed a balanced, practical model for the effective use of knowledge management activities within an organization
  • Developed and executed a Knowledge Management vision and strategy, with an ROI in excess of 160%

  • Delivered presentations on Knowledge Management, to varied audiences to educate and obtain support.
  • Grew the use of Knowledge Management within a business unit from 125 people in a pilot to 6000+ people using technology and Knowledge Management processes in their daily activities.

  • Organized and led a team of 25 people in a Knowledge Transfer Project
  • Increased ECM technology utilization by 40%, avoiding a $1 million investment in infrastructure loss