Tag Archives: Key Success Factors

Published: Designing a Successful KM Strategy

Advance copies of our book, Designing a Successful KM Strategy are now available from our publisher, Information Today, Inc. It will officially be published in mid-January, so if you buy it before that, you get 40% of the regular price. I did a workshop based on the book at KM World, on Nov 4th, that was well received, as well as a couple of book signings–it was great to talk to everyone about the book and how it can help them regardless of whether they are just starting with KM or at a point where they are re-evaluating their strategy after implementing KM for a few years. Information Today has also made a chapter available for preview, you can access it here https://books.infotoday.com/books/Designing-a-Successful-KM-Strategy/Making-the-Case-for-a-Knowledge-Management-Strategy.pdf Nick (my co-author) also has some helpful links up over on his blog at https://www.nickmilton.com/p/blog-page.html I hope you enjoy it. Be sure to get in touch if you have any comments or questions.  

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Collaboration versus Command and Control

This post is about differing management styles and approaches to not just knowledge management but to business and ultimately life. Do we believe there is a limited “pie” and so we need to compete and create hierarchies to control it (whatever “it” is in our own particular case) or do we believe in working together to make the pie bigger and be content with our own slice of pie, however big or small that may be? As a small business person, I am not particularly interested in growing my business to be bigger than it is. I like doing consulting and giving focused, specialized service to my clients, I don’t need, nor do I want to grow my business to 25, 50, 100 or more people, I wouldn’t be able to do what I like to do in those scenarios. If a client or potential client wants services that I don’t offer, say development work for a particular software platform, I am perfectly willing to refer them to someone I know who specializes in that work rather than do it myself, or hire someone to work for me to do it for the client. In my KM practice I often … Continue reading

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Interview on ThatChannel.com

  I did an interview on ThatChannel.com back in March, it was a great experience. We talked about Knowledge Management, Business-IT Alignment and the consulting work that I do, here is that interview! 🙂 The interview is posted in three parts on YouTube, here are the links: Part 1: https://youtu.be/tWSb5QWIet8 Part 2: https://youtu.be/0uI3MSXZE9o Part 3:  https://youtu.be/6R4jO4rNaTo  

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Key Success Factors in implementing KM in an ITIL (or any other) Environment

The following discussion of lessons learnt is taken from my experience implementing knowledge management activities in the outsourcing business unit of a large technology company and from projects that I have completed in my consulting practice. The consulting projects have included the implementation of knowledge management enabled processes, including ITIL processes.

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