Tag Archives: knowledge workers

Knowledge is the network

One of the themes at KM World in October 2012 was that the value of knowledge management is in the network, i.e. the value comes from the connections and the collective whole, rather than individual people, activities, processes, or technology. This was a shift from previous years where there was more focus on technology. That the value of knowledge is in the network, is something we have known for a long, long, time. There has long been acknowledgement that “it’s who you know,” in business and in life. What has changed in the last 10 years is the ability to stay connected to people and to connect with people in geographically diverse locations through the use of technology, but it’s still about, “who you know.” Our networks provide access to opportunities that we might not have been able to discover on our own. They pass along interesting articles, books, and other pieces of knowledge and information. Someone says something and that makes us think of something else or ask a question that’s not been asked before. Someone else builds on our ideas, it becomes an iterative process and suddenly we have created something new, some innovation that didn’t exist before. When … Continue reading

Posted in Collaboration, Community of Practice, Creativity, Innovation, Knowledge Management, knowledge workers, Mentoring, Social Knowledge Management, Social Media, Technology | Tagged , , , , , , , , , , | Leave a comment

Topics and Trends from KM World 2012

I attended KM World 2012 in Washington, DC last month, for the first time since 2006 (when it was still in San Jose, California). Let me first just say that I enjoyed the new location very much, not just because it’s a much shorter flight for me, but it seemed more intimate–easier to meet and talk to people and find my way around. I did miss being able to visit all my friends in the Bay Area, but I will get out there again. Okay, so on to what I learned and observed at KM World 2012… I think one of the big things I observed was a shift away from all the talk of technology, don’t get me wrong, people still talked tech, but I found less of an emphasis on it this year and much more emphasis on the value of the network, i.e. the people-to-people connections. Certainly any of us who have been doing KM for a while know that this is the case, that technology just enables and supports the activities of the network, but for most of the last 15-20 years we have had to fight against the idea that technology was the silver bullet … Continue reading

Posted in Change Management, Collaboration, Community of Practice, Innovation, Knowledge Management, knowledge workers, Mentoring, Social Knowledge Management, Social Media, Technology | Tagged , , , , , , , , , | Leave a comment

Succeeding at Change in a Knowledge Worker World

The only thing that is certain is death and taxes…and change. Many organizations spend thousands of dollars on knowledge management technology solutions, focusing on the technology, because the technology is easy to focus on, it’s visible: buying the servers, installing the software, testing it, releasing it, those are activities that are very visible. Involving stakeholders in the software selection process, understanding what helps versus what hinders them in their performance, providing training, communicating, these are invisible, “soft” activities. Soft-skills/activities are often ignored, or down-played in organizations, sometimes it’s because of cost, sometimes it’s a lack of understanding of their importance, sometimes because there’s “no time.” Projects fail because of this lack of attention to soft-skills, especially Knowledge Management projects. With Knowledge Management projects knowledge workers have already found a way to get their jobs done, it may not be the most efficient and effective way to get it done, but they get it done, that’s who they are. They may miss opportunities to share and leverage other people’s experience or create something new because they didn’t know there was a possibility to share/leverage/create, but they get their job done. In implementing a Knowledge Management project knowledge workers are being asked … Continue reading

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Information Overload

Information overload seems to be coming up in a lot of my conversations lately, I’m not sure if it’s one of those things that once you start looking you see it everywhere, or if it’s that we’ve all gotten so overloaded with stuff because of changes at our jobs (doing more with less), or if there’s more stuff out there to sift through, e.g. Twitter feeds, Facebook updates, LinkedIn updates and group questions, etc. Anyone have any thoughts? The Knowledge Worker Toronto group (there’s a link on the left-hand side) that I organize with Martin Cleaver and Connie Crosby is actually having an event in August to discuss Information Overload. It was a topic suggested by member Ben Hong back in June. We’ve asked our members to share tips and tricks and what they have found helps either on a personal or a professional basis, it should be a great event. There is so much stuff to sift through and figure out what is important, and what’s important to me may not be important to you, how do you decide?

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Can you manage knowledge? (part 2)

I was at two more presentations/discussions this week, one talked about creating space in organizations for knowledge, the other was on followership, and really had nothing directly to do with knowledge at all, however both have made me think that I need to continue my writing on managing knowledge, not to mention the wonderful replies that I got to my original post. At the “Followership” event the other night we were given a copy of Barbara Kellerman’s book, “Followership” and were treated to her speaking about it, so I may have another post once I have actually finished the book. In the meantime, some more thoughts on managing knowledge.

Posted in Knowledge Management, knowledge workers, Organization models | Tagged , , | 1 Comment

Can you Manage Knowledge?

I was part of a group listening to a case study presentation on the evolution of a Knowledge Management technology this week. I listened not so much for the lessons learned, but to hear about the particular experience of this individual at a company I was once familiar with.

Posted in Business-IT Alignment, Knowledge Management, knowledge workers | Tagged , , , | 2 Comments

Knowledge Management Question

Today’s post is a little different than my last few, today I am wondering why all the lessons learned that I see for knowledge management initiatives are the same.

Posted in ITIL, Knowledge Management, knowledge workers | Tagged , , , | 4 Comments