The Second KM Silver Bullet: One isn’t enough
As a friend of mine pointed out, it’s not enough to just create a strategy, it’s about the execution of that strategy.
And he’s right, strategies can sit on shelves, certainly I have had more than one client, that for various reasons did not implement the strategy we had developed together.
So what does it take to successfully implement a KM strategy?
A bunch of things, senior management buy-in and budget among them, but I would argue the most critical component, and the one that my friend posited, is Change Management.
There are many good books on Change Management by authors such as Peter Senge and John P. Kotter, to name two of my favourites. But what it all boils down to for me, is communication. Not just some manager decreeing, “thou shalt do knowledge management,” but a real conversation between the KM team and the rest of the organization. What do they need to be able to be effective in their jobs? How can the KM team help them? What do the users of the KM activities need to know about how to use the technology and the processes? What will aid them in their decision making and other things they are responsible for?
KM is there to serve the organization, to help it to be more efficient, effective, innovative, whatever the KM strategy identified as the business case for KM. It does that, in part, through the execution of the change management plan to support the transformational change that KM demands.